Elements and Performance Criteria
- Interpret and comply with legislative, financial and procedural requirements.
- Legislative, financial and procedural requirements relevant to organisation’s services are identified.
- Key principles relating to consumer protection and trade practices within the context of own role are identified and interpreted.
- Own interpretation and application of legislative, financial and procedural requirements are confirmed to ensure consistent and accurate understanding.
- Situations requiring specialist advice are identified and assistance is sought as required.
- Interpret and comply with ethical practices and rules of conduct.
- Regulatory and industry standards, and codes of ethics and conduct are identified and interpreted.
- Key principles relating to organisation’s ethical values are identified and interpreted in line with legislative and industry requirements.
- Own interpretation and application of ethical and conduct requirements are confirmed to ensure consistent and accurate understanding.
- Situations requiring specialist advice are identified and assistance is sought as required.
- Interpret work role and responsibilities.
- Own role and responsibilities are identified and confirmed with supervisor.
- Work tasks are identified, scheduled and completed within designated timeframes.
- Work practices are adapted to meet the specific needs of relevant people.
- Feedback from clients and colleagues is sought and used to determine professional competency and quality of performance, and to identify key areas for improvement.
- Information regarding learning and professional development is recorded and maintained.
- Identify risks.
- Potential and existing risks are identified and reported according to organisational procedures.
- Recommendations on appropriate strategies to minimise risks and complaints are discussed with supervisor.
- Limitations in identifying risks are identified and assistance is sought.
- Information collection techniques are used to access information from individuals and groups on identified potential and existing risks.
- Complete standard contractual documentation.
- Standard documentation for property operations is completed according to legislative and organisational requirements.
- Business equipment and technology are used as required to complete documentation.
- Written information is prepared that complies with organisational standards of language, accuracy and relevance; and is used in an ethically and legally appropriate manner.
- Property documentation and information systems are securely maintained.
- Access information on industry employment and professional development requirements.
- Industry employment and professional development requirements are accessed and interpreted to ensure own continuing professional development.
- Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted.
- Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required.
- Industry competency standards and other relevant benchmarks are identified and reviewed to establish future professional development needs and priorities.